Withdrawal from a contract

Effective date: 11 November 2026 · Български

Your right to withdraw

If you are a consumer, you have the right to withdraw from a ShipItFam paid plan within 14 days, without giving any reason. The 14 days run from the day the contract is concluded, which is the day you buy the plan.

How to withdraw

Tell us clearly that you want to withdraw, before the 14 days are over. Any of these is enough:

• the Withdraw from contract here button in your billing settings in the app;
• an email to ahoy@shipitfam.com;
• a letter to Avenara EOOD, 35V Kuklenski Pat Locality, 4107 Brestnik, Bulgaria;
• the model form below. You do not have to use it.

It is enough to send your message before the 14 days are over. We confirm every withdrawal by email without delay.

What happens next

We refund everything you paid for that plan within 14 days of the day we receive your withdrawal. We refund using the same payment method you used, unless you expressly agree otherwise. The refund costs you nothing.

If you asked us to start your plan during the 14 days, you pay a proportionate amount for the days you had the plan up to your withdrawal, and we refund the rest.

Your account goes back to Free. Your projects and notes are kept.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Avenara EOOD, 35V Kuklenski Pat Locality, 4107 Brestnik, Rodopi Municipality, Plovdiv District, Bulgaria, email: ahoy@shipitfam.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ShipItFam plan: ____________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Email address of your ShipItFam account: ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________

(*) Delete as appropriate.